Man with Van Norwood Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Norwood Green provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise, the following definitions apply:
1.1 "Company" means Man with Van Norwood Green, the provider of removal and associated services.
1.2 "Customer" means any individual, partnership, company or organisation that books or uses the services of the Company.
1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, or related services provided by the Company.
1.4 "Goods" means any items, furniture, personal belongings, equipment or materials that are handled, transported or stored by the Company in the course of providing the Services.
1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, comprising these Terms and Conditions and any written quotation or booking confirmation issued by the Company.
2. Scope of Services
2.1 The Company provides man and van, home and office removals, local moves, small moves, and related transport services within the United Kingdom, including the Norwood Green area and surrounding districts.
2.2 The exact Services to be provided, including the date, time, locations, size of vehicle, and number of personnel, will be agreed at the time of booking and confirmed by the Company.
2.3 Any additional Services requested on the day of the move, such as extra loading, additional stops, or extended hours, will be subject to vehicle and staff availability and may incur extra charges as reasonably determined by the Company.
3. Booking Process
3.1 Bookings can be made by the Customer through the Company’s accepted contact and enquiry methods. The Customer must provide accurate and complete information, including collection and delivery addresses, property access details, dates and times, approximate volume of Goods, and any special requirements.
3.2 All bookings are subject to availability. The Company will confirm acceptance of a booking by issuing a booking confirmation, at which point a Contract will come into existence.
3.3 The Customer is responsible for checking that all details in the booking confirmation are correct. Any discrepancies must be notified to the Company as soon as possible and in any event prior to the date of the move.
3.4 Quotations are based on the information provided by the Customer. If the information supplied is inaccurate or incomplete, the Company reserves the right to adjust the quotation or invoice accordingly, including applying additional charges for extra time, distance, manpower or vehicle capacity required.
3.5 The Customer must inform the Company in advance of any factors that may affect access or the time required to complete the move, such as restricted parking, narrow roads, internal stairs, lift restrictions, or long carrying distances from the vehicle to the property.
4. Prices and Payment Terms
4.1 Prices for the Services are quoted on either a fixed price basis or an hourly rate basis, as specified in the quotation or booking confirmation.
4.2 All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of any applicable taxes or charges that may be imposed by law.
4.3 The Company may require a deposit at the time of booking to secure the date and time of the move. Any such deposit requirement will be communicated to the Customer before the booking is confirmed.
4.4 Unless otherwise agreed in writing, payment of the full balance is due on or before completion of the Services on the day of the move. The Company reserves the right to refuse to unload Goods or to withhold completion of Services until full payment has been received.
4.5 Payment methods accepted will be communicated by the Company. The Customer is responsible for ensuring that they have an accepted method of payment available at the time payment is due.
4.6 If payment is not made when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate, and to recover any reasonable costs incurred in the collection of late or unpaid sums.
5. Cancellations, Postponements and Delays
5.1 The Customer may cancel or postpone the Services by giving written or recorded notice to the Company.
5.2 If the Customer cancels more than 7 days before the agreed move date, any deposit paid may be refunded at the Company’s discretion, subject to any reasonable administrative charges.
5.3 If the Customer cancels within 7 days but more than 48 hours before the agreed move date, the Company may retain part or all of any deposit to cover any loss of bookings or costs incurred.
5.4 If the Customer cancels within 48 hours of the agreed move date, or fails to be present or provide access at the agreed time, the Company reserves the right to charge up to 100 percent of the quoted price.
5.5 If the Customer wishes to postpone the Services, the Company will use reasonable efforts to accommodate the new date and time, subject to availability. Additional charges may apply for postponements made within 48 hours of the move date.
5.6 The Company will not be liable for any delay or failure to perform the Services where such delay or failure is caused by events beyond its reasonable control, including severe weather, traffic conditions, road closures, accidents, mechanical breakdowns, or industrial disputes. In such cases, the Company will make reasonable efforts to minimise delay and reschedule where necessary.
6. Customer Responsibilities
6.1 The Customer must ensure that all Goods are properly packed, secured and ready for transport, unless packing services have been specifically requested and agreed as part of the Services.
6.2 The Customer must ensure that all boxes and containers are strong enough to hold their contents and are securely closed. The Company will not be liable for damage arising from the use of unsuitable or overfilled containers.
6.3 The Customer must remove and secure any valuables, important documents, cash, jewellery, personal identity items, or items of sentimental value before the move. The Company will not be liable for loss of or damage to such items.
6.4 The Customer is responsible for reserving parking spaces and obtaining any necessary permits or authorisations required for the Company’s vehicles at both the collection and delivery addresses. Any fines, penalties or charges incurred due to lack of parking arrangements or improper parking may be charged to the Customer.
6.5 The Customer must ensure that there is safe and reasonable access to and within the premises at both collection and delivery points. This includes informing the Company in advance of any access restrictions, obstacles, narrow staircases, or other hazards.
6.6 The Customer must be present, or ensure that an authorised representative is present, at both the collection and delivery addresses to supervise the move, confirm items to be moved, and sign any relevant documentation.
7. Excluded and Restricted Items
7.1 Unless expressly agreed in writing, the Company will not carry or handle any of the following:
a. Hazardous, flammable, explosive or illegal substances.
b. Firearms, ammunition or weapons.
c. Live animals or plants.
d. Perishable or refrigerated goods.
e. Cash, jewellery, watches, precious metals or stones, or other highly valuable items.
f. Important documents such as passports, financial documents or official certificates.
7.2 If the Customer submits such items without the Company’s knowledge or consent, the Company will not be liable for any loss, damage, or delay in relation to those items, and the Customer will be responsible for any resulting loss or damage suffered by the Company.
8. Liability and Limitations
8.1 The Company will take reasonable care in handling, loading, transporting and unloading the Customer’s Goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.
8.2 The Company’s total liability for loss of or damage to Goods arising from any single event or series of connected events shall not exceed a reasonable limit per move, taking into account the nature, condition and value of the Goods, unless a higher value has been agreed in writing in advance and any additional charges for enhanced liability have been paid.
8.3 The Company will not be liable for loss or damage caused by:
a. Goods packed by the Customer or by a third party not acting on the Company’s behalf.
b. Normal wear and tear, devaluation, or deterioration of Goods.
c. Inherent defects, vulnerabilities or pre-existing damage in Goods.
d. Disassembly or reassembly of furniture or equipment, unless such services have been agreed and carried out by the Company.
e. Weather conditions, humidity, temperature changes or atmospheric conditions.
f. Acts or omissions of the Customer or any third party.
8.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment arising from or in connection with the Services.
8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within 7 days of completion of the Services. The Customer must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the Goods.
8.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.
9. Insurance
9.1 The Company maintains appropriate insurance to cover its legal liabilities arising from the provision of the Services.
9.2 The Customer is advised to arrange their own insurance cover for the full replacement value of their Goods against all insurable risks during the move and any period of transit or storage.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations.
10.2 The Services provided by the Company are for the removal and transport of Goods and are not a waste disposal or rubbish clearance service unless specifically agreed in advance.
10.3 The Customer must not request the Company to transport or dispose of controlled waste, hazardous waste, or any other materials that require specialist handling or licences, unless prior written agreement has been obtained and any additional charges have been accepted.
10.4 If the Customer requests disposal of unwanted items, the Company may agree to remove such items and deliver them to an authorised facility, subject to additional charges. The Customer will be informed of any such charges before disposal is undertaken.
10.5 Where the Company agrees to remove and dispose of items, the Customer confirms that they have full ownership or lawful authority to dispose of those items. The Customer will indemnify the Company against any claims or penalties arising from unauthorised disposal.
11. Complaints and Dispute Resolution
11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.
11.2 The Company will use reasonable efforts to resolve complaints in a fair and timely manner. The Customer may be asked to provide photographs, receipts, or other evidence relating to any alleged loss or damage.
11.3 If a dispute cannot be resolved amicably, either party may pursue their rights through the UK courts, subject to the governing law clause below.
12. Data Protection
12.1 The Company will collect and process personal data about the Customer as necessary to arrange and provide the Services, manage bookings, issue invoices, and handle queries or complaints.
12.2 The Company will use reasonable measures to keep personal data secure and will only retain it for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
13. Variation and Assignment
13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to the Contract.
13.2 The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company.
13.3 The Company may assign or subcontract all or part of the Services to trusted third parties, provided that the Company remains responsible for the proper performance of the Contract.
14. Severability
14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of the Terms and Conditions, which shall continue to be valid and enforceable.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By placing a booking with Man with Van Norwood Green or using our removal and transport services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
